Managed IT Services
Broadband Technology Corporation is a premier IT managed service provider, specializing in concierge, white-glove services that are IT Service Desk centric. We cater to small and medium businesses in the Northern Virginia area, offering a comprehensive suite of services designed to meet the unique needs of our partners.
Our core services include:
- End User Support: We offer tiered support plans, ranging from standard Monday through Friday, 8 AM to 6 PM EST, to our Premium Service Plan, which provides 24x7x365 support.
- Network Management and Security: Ensuring robust and secure network infrastructure for our partners.
- Cybersecurity Services: Protecting our partners from evolving cyber threats.
At BTC, we pride ourselves on delivering executive level consulting services, enabling teams with no IT support to develop strategic IT programs. Our services encompass everything from IT Asset Management to End User training, ensuring our partners create and maintain industry-compliant IT environments.
Our commitment to excellence and personalized service sets us apart from competitors. We view our clients as partners and strive to build long-term relationships based on trust and mutual success.
End User Support
Standard Support Plan:
- Availability: Monday through Friday, 8 AM to 6 PM EST.
- Services: Comprehensive IT support for day-to-day technical issues, including software troubleshooting, hardware support, and user account management.
- Response Time: Guaranteed response times to ensure minimal disruption to your business operations.
Complete Management Plan:
- Premium Continuity Support Availability: 24x7x365 support.
- Services: Around-the-clock assistance for critical IT issues, ensuring your business always remains operational.
- Response Time: Priority response for urgent issues, with dedicated support teams available at any hour.
Network Management and Security
Network Management:
- Monitoring: Continuous monitoring of network performance to identify and resolve issues proactively.
- Maintenance: Regular updates and maintenance to ensure optimal network performance and reliability.
- Optimization: Network optimization services to enhance speed, efficiency, and connectivity.
Security Services:
- Firewall Management: Implementation and management of advanced firewall solutions to protect against unauthorized access.
- Intrusion Detection and Prevention: Real-time monitoring and response to potential security threats.
- VPN Services: Secure remote access solutions for employees working off-site.
Cybersecurity Services
Threat Assessment:
- Risk Analysis: Comprehensive assessments to identify potential vulnerabilities within your IT infrastructure.
- Penetration Testing: Simulated cyber-attacks to evaluate the effectiveness of your security measures.
Protection and Response:
- Anti-Malware Solutions: Deployment of advanced anti-malware tools to protect against viruses, ransomware, and other malicious software.
- Incident Response: Rapid response to security breaches to minimize impact and restore normal operations.
- Security Training: End user training programs to educate employees on best practices for cybersecurity.
Executive-Level Consulting Services
Strategic IT Planning:
- IT Asset Management: Comprehensive management of IT assets to ensure efficient use and lifecycle management.
- Compliance: Assistance in creating industry-compliant IT environments, adhering to relevant regulations and standards.
- End User Training: Customized training programs to enhance user proficiency and productivity.
IT Program Development:
- Tailored Solutions: Development of IT programs that align with your business goals and objectives.
- Ongoing Support: Continuous support and guidance to adapt and evolve your IT strategy as your business grows.